The results of the "free 21 point check" suggested I needed to get a transmission oil flush. I was a little skeptical when he said it would only take 15 minutes. He showed me a blob of my oil next to some new oil and I admit it did look a little pale but not as pale as me when he told me the $169 price. That's $675 an hour! (seems like a rate in the realm of dentists, accountants, mechanics and hookers) I won't say the young man was obnoxious high-pressure, he was personable and polite, but I will say he was pressuring me for the sale.
After declining the service two or three times, I came home and did some reading about it. Funny, my old Oldsmobile was over 60 years old and I don't think it ever had a transmission flush or change. After reading the following two articles I think I'll just keep my money and take my chances. The article below clinched it:
Transmission Fluid Changes a Scam
hotfudgedetroit.com 5/1/2007 | Mark Phelan
Posted on Sunday, May 01, 2011 1:49:54 PM by Signalman
Oil-change shops push fluid changes that aren't needed May 1, 2007
BY MARK PHELAN FREE PRESS COLUMNIST The $14.99 oil change Linda Good wanted for her 2001 Dodge Voyager ended up costing her more than $100 and buying her a new set of worries. A Madison Heights oil-change shop sold her a transmission fluid change that is almost never necessary, experts say.
"For customers, it's basically throwing your money away," said Daniel Black, Chrysler senior manager of automatic transmission engineering. Despite that, many service stations -- including leading national chains -- offer the procedure. There's no telling how many people pay for it every day.
After the oil change, the service attendant said the Voyager's automatic transmission fluid looked dirty and should be changed. Good, who relies on the minivan for her housecleaning, Avon sales and home caregiver businesses, took his advice. The rough, clunky shifts began before she got to the first traffic light. Good cleans my house and knows I drive cars for a living, so she called and asked me how much trouble she was in. Potentially plenty, and it could happen to you. "We don't recommend a" transmission fluid "change in the life of the vehicle," Black said. "The risks are leaks, putting the wrong fluid in, over-filling or under-filling." A bungled fluid change can destroy an automatic transmission or void the manufacturer's warranty on the delicate and expensive component. "As a general rule of thumb, newer transmission designs are sealed for life," said Tim Miskotten, who leads North American business for ZF AG, the German company that is the world's largest independent transmission maker. ZF supplies gearboxes to Ford, Audi, BMW Jaguar and other leading automakers. "You don't need to change the fluid in the normal life of a vehicle," Miskotten said.
Chrysler makes its own transmissions, and its minivans routinely cover 150,000 miles in service as Las Vegas taxis without a transmission fluid change, Black said. "They're our toughest customers," because of constant stop-and-go driving and 24-hour-a-day operation in the blazing desert heat, he said. Black wouldn't diagnose Good's vehicle over the phone, but he said rough shifting after a fluid change could be caused by a refill with the wrong fluid. While few vehicles ever need their transmission fluid changed, even national auto service chains like Jiffy Lube offer the service as routine maintenance. On the rare occasions the fluid actually should be changed, it should be done only by a technician who's certified to work on automatic transmissions and has access to specialized tools and the exact fluid the manufacturer specifies, ZF's Miskotten said.
"You can't just go to the service station and pick up a quart," he said. Each transmission requires fluid produced precisely to formula, he said. "You absolutely have to have the fluid that's specified. It's no longer the case where" an oil shop "says 'We have ATF.' " Using the wrong fluid can lead to rough shifts and noisy operation, he said.
"The correct fluid is most important for shift quality," Black said. It's also vital to fill the transmission to precisely the right level, both experts said. Transmission fluid levels are much more exacting than engine oil, where you can miss the sweet spot by a pint or more with no consequences. "If a vehicle is under-filled and operated in cold weather, you could have a transmission failure," Black said.
Even transmission specialists don't do fluid changes very frequently, said Barry Bryan, owner of American Transmission in Troy. "I check the owner's manual," Bryan said. "If the manufacturer says the fluid never needs to be changed, I agree." Changing the transmission fluid doesn't help if there's already damage, said Bryan, who has owned his station since 1985 and has 40 years' experience working on transmissions. "A problem in the fluid is a sign of other trouble."
After Good had problems with the minivan, she went back to the shop, where she was told she needed more fluid and told if she had more questions to go to a nearby shop under the same ownership. At the second shop she was told to go to a transmission specialist. Mo Dia, who owns Major Oil, where Good had her van serviced, said he recommends a change when fluid is the wrong color or has a burnt smell, adding that the shop does not change fluid if the owner's manual says it is not necessary.
"Does that mean it was a mistake if somebody changed the fluid in a Voyager where Chrysler says it's not necessary?" I asked. "If the vehicle is over 100,000 miles, you don't go by the owner's manual," Dia said. Chrysler said the owner's manual advice still applies after 100,000 miles. Dia initially said he kept every type of transmission fluid in stock. Asked about ATF +4, the fluid Chrysler specifies for the 2001 Voyager, he said, "We have an additive, Smart Blend, to convert regular automatic transmission fluid to ATF +4." "We haven't tested that additive," Chrysler spokeswoman Heather May said. "It's not something we'd recommend." Ten days after the fluid change, Good's Voyager still has rough shifts, but she's comforted knowing that it could be much worse.
"I thought my transmission was going," she said. "That would be a big expense."
Also read: Fluid Flush Fallacy
NOTE: All the above being said, I still feel it is important to follow your owners' manual for your particular vehicle. I may have my transmission oil and filter changed by the conventional 'drop-the-pan' method (not a flush) because the oil looks so pale and brownish. I will, of course, make sure they refill the transmission with the exact oil specified in my manual and double check the fluid level.
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